Membership FAQ

Commonly asked questions to do with memberships.

I paid for membership but it isn't activated yet?

Thank you for your support! At present, memberships are processed manually and may take up to 24 hours to process, although it is usually much quicker!

If it's been longer than 24 hours or you have a problem then please get in contact via your membership provider you signed up with i.e. either Ko-fi or Patreon.

I'm a member but I don't have the relevant Discord role?

If you enter your Discord handle on either Ko-fi or Patreon prior to signing up then it should be assigned automatically. However, it doesn't always appear to work so as part of the activation process I endeavour to manually try to allocate Discord roles.

If your account has been activated but you have no Discord role after activation then please get in contact via where you signed up i.e. either Ko-fi or Patreon.

I would like to change membership tier

If you would like to upgrade or downgrade your membership to a different tier then it can be done so through your membership provider of choice:

My Membership Payment was declined

There are many reasons why this might be, that typically relate to your bank rejecting the payment for whatever reason. These reasons might include:

  • Old bank or card details
  • Mistakes in your bank or card details
  • Not enough funds
  • etc...

Each membership provider has guidance around this which can be found below:

I would like to cancel my membership

😢 Sorry to see you go, however I know there can be many reasons why you might wish to retract your support. My sincere thanks for the support you have provided already.

Please note that if you do not have an active membership and the price increases, and you later return, you will unfortunately have to pay the higher price.

Cancelling your membership can be done so through your membership provider of choice:

Once your membership is cancelled it will no longer renew, however you will maintain any member benefits that you previously paid for providing you do not contravene the site terms and conditions.

My membership renewed, but my expiry date hasn't changed?

Renewals are currently processed manually. They as usually processed in 24 hours but may take longer. If your membership renewed on time then there should be no break in your membership.

In memory of Grandad
© Andrew Taylor 2022
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